Understanding Our Policies and Procedures
At Los Angeles Spanish School, we strive to provide the best learning experience for our students. We understand that sometimes unforeseen circumstances may arise, leading to cancellations, refunds, or the need to transfer your course registration. In this section, we will outline our policies and procedures for handling these situations.
We understand that plans can change, and if you need to cancel your course registration, we have a cancellation policy in place to ensure a fair process.
1. Notice Period
In order to request a cancellation, we require a minimum notice period of 48 hours before the scheduled start of your course. This allows us to make necessary adjustments and offer your spot to other interested learners.
2. Refund Eligibility
If you meet the notice period requirement and wish to cancel your course, you may be eligible for a refund. Refunds are subject to a refund policy, which takes into consideration factors such as the duration of your course and any non-refundable expenses incurred by Los Angeles Spanish School.
3. Cancellation Process
To initiate the cancellation process, please contact our customer support team through the provided channels. We will guide you through the required steps and assist you in completing the cancellation process smoothly.
Our refund policy ensures a fair and transparent process when it comes to refunding fees for cancelled courses. Please review the key points of our refund policy below:
The timeframe for processing refunds may vary depending on several factors, including the payment method used and the specific circumstances of the cancellation. We aim to process refunds as quickly as possible, typically within 5-10 business days.
2. Non-Refundable Expenses
Some expenses incurred by Los Angeles Spanish School, such as administrative fees or study materials, may be non-refundable. We will clearly communicate any such expenses to you during the registration process to ensure transparency.
3. Refund Amount
The refund amount, if applicable, will be calculated based on the duration of the course completed and any non-refundable expenses. Our team will provide you with detailed information regarding the refund calculation upon cancellation.
If you wish to transfer your course registration to a different date or session, we have a process in place to accommodate these requests.
1. Transfer Eligibility
Transfer requests are subject to eligibility criteria, including availability in the desired session and adherence to any applicable notice periods. We advise reaching out to our customer support team as soon as possible to discuss your transfer request and check availability.
2. Transfer Fees
Depending on the specific circumstances of your transfer request, there may be applicable transfer fees. These fees are in place to cover administrative costs associated with rescheduling and adjusting course logistics.
3. Process and Deadlines
To request a transfer, please contact our customer support team directly. We will guide you through the process, inform you about any applicable deadlines, and assist you in finding the best available options for your new course dates.
If you have any questions or need further clarification regarding our cancellations, refunds, or transfer policies, don't hesitate to reach out to us. Our friendly and dedicated customer support team is here to assist you.
Thank you for choosing Los Angeles Spanish School. We look forward to providing you with an exceptional language learning experience!