Cancellations, Refunds and Transfers

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Welcome to Los Angeles Spanish School's comprehensive guide on cancellations, refunds, and transfers for test takers. We understand that unexpected circumstances can arise, and we are here to assist you in navigating through the process smoothly.

Cancellation Policy

At Los Angeles Spanish School, we have a flexible cancellation policy to accommodate our test takers. If you need to cancel your test registration, please follow the guidelines outlined below:

  1. Contact our customer support team at least 48 hours prior to your scheduled test date.
  2. Provide them with your full name, test date, and registration details.
  3. Once we receive your cancellation request, our team will handle the process and inform you of the next steps.

It is important to note that a cancellation fee may be applicable based on the proximity to your test date. We strive to keep our cancellation fees as reasonable as possible, considering the effort and resources required to manage test registrations.

Refund Policy

Los Angeles Spanish School offers refunds in accordance with our refund policy. Here are the key points to know:

  • If you cancel your test registration within 48 hours of your scheduled test date, a portion of the test fee may be refundable.
  • The refundable amount is subject to administrative and processing fees.
  • Please allow 5-7 business days for the refunded amount to be processed and reflected in your account.
  • In the case of payment made via credit card, the refund will be credited to the original card used for the transaction.
  • If you have any concerns or inquiries about your refund, feel free to contact our dedicated support team.

Transfer Policy

If you wish to transfer your test registration to a different date or location, Los Angeles Spanish School enables you to make this change without any hassle. Here's what you need to know about our transfer policy:

  1. Notify our customer support team about your intent to transfer at least 48 hours prior to your scheduled test date.
  2. Provide them with your registration details, including the proposed test date and location for the transfer.
  3. Once we receive your transfer request, our team will review the availability and confirm the transfer.

It is important to understand that transfer requests are subject to availability and may incur additional fees. Some test locations may have limited capacities, so we recommend reaching out to us as soon as possible to secure your transfer.

Conclusion

Los Angeles Spanish School values the convenience and satisfaction of our test takers. We strive to maintain transparent policies for cancellations, refunds, and transfers to ensure a seamless experience for you. If you require any assistance or have further questions, our dedicated support team is always ready to help.

Thank you for choosing Los Angeles Spanish School for your language proficiency test needs. We understand that life happens, and we are here to provide you with the necessary support.

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