Cancellation Policy

Introduction

Welcome to Los Angeles Spanish School, where we are dedicated to providing top-quality Spanish language learning courses to individuals in the city of Los Angeles. As part of our commitment to transparency and ensuring a seamless learning experience, we have put in place a comprehensive cancellation policy that outlines the terms and conditions for canceling your courses.

1. Cancellation Process

Cancelling your enrollment in any of our Spanish language courses is a straightforward process. To initiate a cancellation, simply follow these steps:

1. Contact our customer support team via email or phone to inform them about your decision to cancel.
2. Provide the necessary details, including your full name, course name, and enrollment dates.
3. Our team will guide you through the cancellation process and provide any additional assistance you may require.
4. Upon successful cancellation, you will receive a confirmation email with the details of your cancellation.

2. Refund Policy

At Los Angeles Spanish School, we understand that unforeseen circumstances can arise, requiring a cancellation of your enrolled courses. Our refund policy is designed to provide fair and reasonable solutions in such cases. Please review the following details:

2.1 Cancellation Requests Before Course Start Date

If you decide to cancel your course before the start date, you may be eligible for a refund as per the following guidelines:

• Cancellation requests made at least 14 days before the course start date are eligible for a full refund, excluding any administrative fees.
• Cancellation requests made between 7 and 13 days before the course start date are eligible for a 50% refund of the total course fee.
• Cancellation requests made less than 7 days before the course start date are not eligible for a refund.

2.2 Cancellation Requests After Course Start Date

If you need to cancel your course after the start date, the refund amounts will be determined based on the following criteria:

• Cancellation requests made within the first week of the course will be eligible for a 50% refund of the remaining course fee.
• Cancellation requests made after the first week of the course will not be eligible for a refund.

3. Course Transfer Policy

We understand that circumstances may change, and you may need to switch courses. Our course transfer policy allows you to make necessary changes based on availability and convenience. Here's what you should know:

• Course transfers can be requested at least 7 days before the course start date, subject to availability.
• Transfers made within 7 days of the course start date will only be permitted under exceptional circumstances and at the discretion of Los Angeles Spanish School.
• Additional fees may apply for course transfers, depending on the difference in course prices.

4. Contact Us

If you have any questions or need further clarification regarding our cancellation policy, please feel free to reach out to our friendly customer support team. We are here to assist you throughout the process and ensure your satisfaction.

Thank you for choosing Los Angeles Spanish School. We are excited to embark on this language learning journey with you!