ICEF Academy Course and Exam Refund Policy

Aug 26, 2019
Education Export Trends

Welcome to the ICEF Academy Course and Exam Refund Policy page, brought to you by Los Angeles Spanish School. We understand that sometimes circumstances change, and you may need to request a refund for a course or exam registration with us. Below, we have provided detailed information about our refund policy, including eligibility criteria, the refund process, and the timeline for receiving your refund.

Refund Eligibility Criteria

Before requesting a refund, it is important to familiarize yourself with our refund eligibility criteria. Only students who meet these criteria will be considered for a refund. Please note that non-attendance or non-participation in a course or exam does not automatically qualify you for a refund. The following circumstances are typically eligible for a refund:

  • Cancellation of a course or exam by Los Angeles Spanish School or ICEF Academy.
  • Medical emergencies or serious illnesses that prevent participation.
  • Unforeseen personal circumstances deemed significant enough to warrant a refund.

If you believe you meet any of the above criteria, please proceed to the refund process outlined below.

Refund Process

To initiate a refund request for an ICEF Academy course or exam, follow the steps provided below:

  1. Contact our Customer Support: Reach out to our dedicated customer support team either by phone or email. Provide them with your registration details, including the course or exam you wish to request a refund for. They will guide you through the process and provide any additional information you may need.
  2. Submit the Refund Request Form: Upon speaking with our customer support team, you will be directed to fill out a refund request form. Please complete the form accurately and provide any necessary documentation to support your request.
  3. Review and Processing: Once you have submitted the refund request form, our team will review your case within a reasonable timeframe. The review process includes assessing your eligibility based on our refund policy and verifying the information provided. You may be contacted for further clarification if required.
  4. Refund Decision: After reviewing your case, a refund decision will be communicated to you via email or phone. If your request is approved, we will proceed with the refund process. If your request is declined, we will provide you with a detailed explanation of the reason.
  5. Refund Timeline: If your refund request is approved, please allow up to 10 business days for the refund to be processed and reflected in your original payment method. Different banks and payment processors may have varying processing times.

Frequently Asked Questions

Can I get a refund if I change my mind about taking a course or exam?

Refunds for change of mind are not typically offered, as indicated in our refund policy. We recommend carefully considering your decision to enroll in a course or register for an exam before making a payment. However, in exceptional circumstances, please contact our customer support team to discuss your situation.

What happens if a course or exam is canceled?

In the event that a course or exam is canceled by Los Angeles Spanish School or ICEF Academy, all registered students will be eligible for a full refund. Our customer support team will reach out to affected individuals with further instructions regarding the refund process.

Are there any additional fees associated with refunds?

No, Los Angeles Spanish School does not charge any additional fees for processing refunds. The refund amount will be the full course or exam registration fee, minus any applicable deductions as per the refund policy.

What if I need to request a refund after the refund deadline?

We understand that unforeseen circumstances can arise after the refund deadline. In such cases, please contact our customer support team to discuss your situation. While we cannot guarantee a refund, we will assess each case on an individual basis to determine the best possible resolution.

We hope this comprehensive guide to our ICEF Academy Course and Exam Refund Policy has provided you with the necessary information. If you have any further questions or require clarification, please do not hesitate to reach out to our customer support team. We are here to assist you.

Thank you for choosing Los Angeles Spanish School and the ICEF Academy for your language learning journey. We value your trust in us and are committed to providing exceptional service at every step of the way.

Tim Parkinson
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